Terms of service

1. Introduction

Welcome to TestNeo.ai, an AI-powered test automation platform operated by Jnanix NGPT Pvt Ltd and powered by NeoSense™ AI Agent and NeoSense™ AI-Q that simplifies software testing through intelligent automation and predictive analytics. By accessing or using TestNeo.ai, you agree to abide by these Terms of Service ("Terms"). If you do not agree, please do not use our services.

2. User Accounts

Users must provide accurate and complete registration details and are responsible for maintaining account security and confidentiality of login credentials.

TestNeo.ai reserves the right to suspend or terminate accounts for violations of these Terms. Any unauthorized access attempts or security breaches should be reported to TestNeo.ai immediately.

3. Acceptable Use Policy

Users agree not to:

• Use TestNeo.ai for any unlawful, harmful, or fraudulent activities.
• Reverse-engineer, copy, or distribute proprietary platform functionalities without permission.
• Exploit or misuse AI-generated test automation capabilities beyond intended use cases.
• Interfere with platform operations or attempt to gain unauthorized access.

4. Subscription and Payment

• TestNeo.ai offers free and paid subscription plans, each with varying feature access.
• Paid subscriptions auto-renew unless canceled before the renewal date.
• Payments are securely processed through third-party providers. By subscribing, users consent to sharing payment data with these providers.
• TestNeo.ai reserves the right to refuse or cancel subscriptions due to technical issues, pricing errors, or suspected fraudulent activities.
• Refund policies apply where explicitly mentioned in our refund policy document.

5. AI-Generated Test Cases and Recommendations

TestNeo.ai uses AI to generate test cases, optimize test coverage, and provide risk-based insights.

Users acknowledge that AI-generated recommendations are based on available data and may not be 100% accurate.

TestNeo.ai is not liable for any decisions made based on AI-generated insights or test cases.

6. Data Privacy and Security

TestNeo.ai respects user data privacy and complies with applicable data protection laws. User data is processed securely for test automation and analytics purposes.

Detailed privacy policies are available in our Privacy Policy document. We do not sell or share user data with third parties for marketing purposes.

7. Intellectual Property

TestNeo.ai, including its AI models, automation algorithms, and platform content, is owned by TestNeo.ai.

Users retain rights to any test data or scripts uploaded to the platform but grant TestNeo.ai a non-exclusive license to process them for automation purposes. Unauthorized reproduction or distribution of platform content is strictly prohibited.

8. Service Availability and Disclaimers

TestNeo.ai provides services on an "as-is" and "as-available" basis without guarantees of uninterrupted availability.

While we strive for accuracy, TestNeo.ai is not liable for errors, interruptions, or technical failures. Users are encouraged to review AI-generated results and validate them before applying them in critical environments.

9. Termination and Suspension

TestNeo.ai may suspend or terminate accounts that violate these Terms or engage in abusive behavior.

Users may delete their accounts at any time by contacting support. Any outstanding payments or obligations will remain due upon termination.

10. Changes to Terms

TestNeo.ai reserves the right to update these Terms. Users will be notified of significant changes via email or platform notifications. Continued use of the platform after updates constitutes acceptance of the revised Terms.

11. Contact Us

For legal inquiries, support, or feedback, contact us at contact@testneo.ai